FAQ
SHIPPING AND PAYMENTS
- How long do orders take to process? Orders are processed within 2–5 business days.
- How long does it take for my order to be made? Because every piece is handcrafted specifically for you, we take a few extra days to ensure it’s perfect. Each order goes through a careful, made-to-order creation process—measured, crafted, polished, and inspected by hand. Production typically takes about 5-10 business days.
- Do you provide tracking information? Yes! As soon as your order ships, we’ll email you the tracking number. Please note: it may take 24–48 hours for tracking updates to appear in the carrier’s system.
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How long does shipping take?
- U.S. Shipping: 4–15 business days (after processing)
- International Shipping: 8–15 business days (after processing)
- Why didn't my order come in one package? We ship from multiple fulfillment centers to ensure faster delivery. This means items in the same order may arrive separately — but you’ll never be charged extra shipping fees for split shipments.
- What payment methods are accepted? We accept all major credit cards as well as PayPal.
REFUNDS & RETURNS
- How do I start a return? If you'd like to start a return, please review our refund policy.
CONTACT US
- How do I contact Aurevia? Please read through the FAQ before contacting us as your question is most likely answered here. You can reach us through the Contact Us page or by email at info@aurevia-co.com.
IMPORTANT: Please do NOT send multiple messages. Each new message moves your inquiry to the top of our queue and can delay our response time. One message ensures the fastest reply.